Privacy Policy
Last updated: January 2025
At Kiddiekraft ("we", "us", "our"), we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website and services.
1. Information We Collect
Account information: Name, email address, phone number, and password when you create an account.
Order information: Shipping address, payment details (processed securely by Razorpay — we never store card numbers), and purchase history.
Usage data: Pages visited, products viewed, and how you interact with our website (via anonymised analytics).
Communications: Messages you send us via contact forms or email.
2. How We Use Your Information
- To process and fulfil your orders
- To send order confirmations, shipping updates, and invoices
- To respond to your enquiries and provide customer support
- To send you marketing emails (only if you've opted in)
- To improve our website and product offerings
- To comply with legal obligations
3. How We Share Your Information
We do not sell your personal data. We share it only with:
Shipping partners (Shiprocket, Delhivery) to fulfil and deliver your orders.
Payment processors (Razorpay) to securely process payments.
Email service providers to send transactional emails.
Legal authorities when required by law.
4. Cookies
We use essential cookies for website functionality (e.g., keeping you logged in, maintaining your cart). We use analytics cookies (anonymised) to understand how visitors use our site. You can disable non-essential cookies in your browser settings at any time.
5. Data Security
We implement industry-standard security measures including SSL encryption, secure password hashing, and access controls. Payment information is never stored on our servers — it's handled entirely by our PCI-DSS compliant payment partner, Razorpay.
6. Your Rights
You have the right to:
- •Access the personal data we hold about you
- •Correct inaccurate data
- •Request deletion of your account and data
- •Opt out of marketing emails at any time
- •Request a copy of your data in a portable format
To exercise any of these rights, email us at hello@kiddiekraft.in.
7. Children's Privacy
Our website is intended for adults purchasing on behalf of children. We do not knowingly collect personal information from children under 13.
8. Changes to This Policy
We may update this policy periodically. We'll notify you of significant changes via email or a notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.
9. Contact
For privacy-related questions, email hello@kiddiekraft.in or write to us at our registered address.